Frequently Asked Questions
Do I have to sign a contract?
No, we do not require a contract be signed.
How often do you come out?
We usually come out once a week unless otherwise arranged. Other services are available such as one time clean-ups.
What if it rains?
We work in the rain, unless it is a lightning storm or heavy monsoon. We will then contact you by e-mail or phone to reschedule the missed visit.
Which holidays do you not work?
We work all holidays with the exception of New Years Day, Thanksgiving Day, and Christmas Day. When a holiday falls on your regular service day we will advise you as to when your service can be completed. It is usually within a few days of your regular service day.
Should I unlock my gate?
Yes. We do not jump over fences, so please leave your lock off your gate on your service day. We will lock the gate for you if you leave the lock by the gate.
Can you work with the dog in the yard?
In most cases the answer is yes. We are fellow dog lovers and know how to get along with them. If you know your dog is not good with strangers, or the dog will not let us in the clean the yard we then will ask you to restrain or confine your dog. We do not want to take unnecessary risks with your dog or our employees. We can schedule a Meet and Greet with you and your pets so we get to know them.